Shipping Information
At MZ Promotional Ltd, we prioritize fast and reliable shipping to ensure your orders reach you on time. Please read our shipping policy below for details on processing, delivery, and tracking.
Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Processing times may be extended during peak seasons or sales events.
Shipping Time
- Once processed, orders are shipped and typically delivered within 4-7 business days.
- Delivery times may vary based on location, weather conditions, and courier delays.
Shipping Rates
- Shipping charges are calculated at checkout based on the order value and shipping destination.
- Free shipping may be available on select orders during promotional periods.
Shipping Partner
All orders are shipped securely through our trusted logistics partner, Texas Pay Company, ensuring safe and timely deliveries.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- Use the provided tracking link to monitor the status of your delivery.
Shipping Restrictions
- We currently ship within the United States. International shipping is not available at this time.
- We do not ship to P.O. Boxes or APO/FPO addresses.
Delayed or Lost Packages
- If your order has not arrived within the estimated timeframe, please allow an additional 1-2 business days before reaching out to our support team.
- If your package is lost or significantly delayed, contact our customer support for further assistance.
Address Accuracy
- Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
Contact Us
For any shipping-related inquiries, feel free to contact our support team at [contact@mzpromotional.ltd] or through our customer service page.